Concierge Services 

Our Concierge Services provide additional support for seasonal and absentee homeowners who need help managing their property while away or preparing for their return. Services can be customized based on the homeowner’s needs and are available by request.

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Arrival Preparation

• Prepare the home before the homeowner’s arrival

• Adjust thermostats to the requested temperature

• Turn on designated lights, water heaters, and household systems

• Confirm refrigerators, freezers, and selected appliances are operating

• Bring in delivered groceries or household supplies

• Place outdoor furniture and designated items as requested

• Confirm the pool, spa, and outdoor areas appear ready for use

• Perform a final walkthrough before arrival

Departure Services

• Complete a departure walkthrough after the homeowner leaves

• Confirm doors, windows, and access points are secured

• Adjust thermostats, lighting, timers, and window coverings

• Unplug designated appliances and electronics

• Remove perishable food and dispose of household trash

• Bring in outdoor furniture or secure designated exterior items

• Confirm water, electrical, and other systems are left according to instructions

• Document the property’s condition after departure

Contractor and Vendor Access

• Meet approved contractors and service providers at the property

• Provide authorized access and secure the property afterward

• Document vendor arrival and departure

• Photograph the condition of the work area before and after service

• Confirm visible work appears to have been completed

• Communicate updates to the homeowner

• Coordinate follow-up access when requested

Deliveries and Property Access

• Accept approved deliveries at the property

• Place delivered items in a designated secure location

• Provide access for furniture, appliance, or equipment deliveries

• Document delivered items with photographs

• Confirm the property is secured after delivery or service

• Assist with access for family members, guests, or authorized representatives

Mail, Packages, and Household Support

• Retrieve mail, newspapers, and packages

• Forward mail or packages upon request

• Remove flyers, notices, and other items from the property

• Place trash and recycling containers out or return them after collection

• Restock requested household essentials before arrival

• Coordinate cleaning, landscaping, pool, pest-control, and other routine services

Vehicle and Golf Cart Checks

• Visually inspect stored vehicles and golf carts

• Look for flat tires, fluid leaks, or visible damage

• Confirm battery maintainers appear properly connected

• Start vehicles or golf carts when specifically authorized and appropriate

• Coordinate detailing, maintenance, transportation, or repair appointments

• Document the vehicle’s visible condition

Boat and Marine Coordination

• Visually check boats and personal watercraft stored at the property

• Confirm covers, lines, fenders, and securing equipment remain in place

• Coordinate access for approved marine service providers

• Arrange cleaning, detailing, fueling, or maintenance services upon request

• Document the vessel’s visible condition before and after service

• Assist with preparations for the homeowner’s return

Storm Preparation and Recovery

• Bring in or secure designated outdoor furniture and loose items

• Install homeowner-provided storm protection when previously arranged

• Confirm shutters, doors, gates, and exterior areas appear secure

• Perform post-storm property checks when conditions are safe

• Photograph and document visible storm damage

• Coordinate access for approved cleanup and repair professionals

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Customized Requests

Additional concierge services may be available upon request. Services requiring a professional license will be coordinated with an appropriately licensed and insured provider.

*Concierge services must be scheduled in advance and are subject to availability. On Scene Home Watch does not perform licensed contracting, mechanical, electrical, plumbing, marine-repair, security, or inspection services.